Privacy Policy

Parents and carers

• Your name, email address and password (stored in encrypted form)
• If you sign in with Google or Apple, the name and email address they share with us
• Your profile picture, if you add one
• Bookings you make, amounts paid, promo codes used and payment references
• Providers you save as favourites
• Your preferred suburb for searching

We do not store your card details. Payments are processed by our payment provider, Paddle (see section 5).

Children

When you book a class, we ask for details about the child attending:

• First name
• Date of birth or age (so we can match them to age-appropriate classes)
• Any notes you choose to add for the provider

Please only add notes the provider needs to safely run the class, such as an allergy or a medical condition. If you include health information in a note, you consent to us storing it and sharing it with the provider running the class you booked. We only collect children's information from their parent or carer. jumpIN accounts are for adults aged 18 and over.

Providers

• Your name, email address, password (stored in encrypted form) and phone number
• Business name, description, logo, photos, suburb and venue addresses
• ABN and GST status
• Bank account name, BSB and account number, used to pay you your earnings
• Earnings and payout history
• The status and expiry dates of your credentials, such as Working With Children Checks and public liability insurance
• Information you give us in a provider enquiry, such as your suburb, activities and message

Business names, descriptions, suburbs, venue addresses and photos are shown publicly on jumpIN once a provider is verified.

Everyone who visits our website

• How you use the site, such as pages viewed, device type, browser and approximate location (city level), collected through Google Analytics
• Technical information such as your IP address and login times, kept by our sign-in system for security
• Your device location, only if you tap "Use my current location". We use it in your browser to find your nearest suburb. We do not send your exact location to our servers or store it.

We collect information directly from you when you create an account, make a booking, contact us, join our waitlist or apply to become a provider. We also collect some information automatically when you use our website (see section 7). We may receive information from Google or Apple if you choose to sign in with them.

We use personal information to:

• Create and manage your account
• Process bookings and payments, and send booking confirmations and reminders
• Share booking details with the provider running the class you booked
• Verify providers and pay them their earnings
• Keep jumpIN safe, secure and working properly
• Understand how people use jumpIN so we can improve it
• Respond to your questions and complaints
• Send you updates about jumpIN, if you have agreed to receive them. You can unsubscribe at any time using the link in our emails.
• Meet our legal obligations

We do not sell your personal information.

Providers

When you book a class, we share the booking contact name and email, and the attending child's first name, age and any notes you added, with that provider. Providers are responsible for handling this information in line with privacy law.

Parents

When a parent books your class, they see your public business details and venue address.

Our service providers

We use trusted companies to run jumpIN. They only receive the information they need to provide their service:

• Lovable and Supabase: website hosting, database, sign-in and file storage
• Cloudflare: website delivery and security
• Paddle: payment processing
• Google: website analytics, maps, fonts and Google sign-in
• Apple: Sign in with Apple
• Airtable: managing provider enquiries and community activity listings
• OpenStreetMap: address lookup and maps for provider venues
• Our email service: sending account and booking emails

Others

We may disclose information if required or authorised by law, for example to a court or government agency, or if needed to protect someone's safety.

Paddle acts as our reseller and processes payments on our behalf. When you pay, you give your payment details directly to Paddle, and Paddle's privacy policy applies to that information. We receive a transaction reference and payment status, not your card number.

Some of our service providers store or process information outside Australia, including in the United States, the United Kingdom and the European Union. Before sending information overseas we take reasonable steps to make sure it is protected in a way that is consistent with the Australian Privacy Principles.

We use a small number of cookies and browser storage items:

• To keep you signed in and remember where to return to after logging in
• To remember your preferred suburb
• Google Analytics cookies, which help us understand how people use jumpIN. Google Analytics gives us aggregated reports and does not tell us who you are.
• Google Maps and Paddle may set their own cookies when you use maps or checkout

You can block or delete cookies in your browser settings, though some features may not work properly. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

We store personal information with reputable providers who use encryption and access controls. Only people who need access to do their job can access it. Passwords are stored in encrypted form, and card details are never stored by us.

We keep personal information only as long as we need it for the purposes in this policy, or as required by law (for example, financial records are kept for 7 years under tax law). When we no longer need it, we delete or de-identify it.

If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

You can update most of your details in your account. You can also ask us to access, correct or delete the personal information we hold about you or your child by emailing privacy@jumpinclasses.com. We will respond within 30 days. We may need to verify your identity first. If we cannot give you access, we will explain why.

You can browse jumpIN without an account. To make a booking we need your name and contact details so the provider knows who is coming.

If you have a concern about how we have handled your personal information, please email privacy@jumpinclasses.com. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. We will post the new version on this page with a new "last updated" date, and let you know by email if we make a significant change.

Email: privacy@jumpinclasses.com
Website: jumpinclasses.com